Support Specialist – Eldison platform (ELP)

• provide first-line support across customer, legal, and technical areas to ensure a seamless user experience
• continuously improve support systems through better documentation, automation, and workflow optimization
• work across product, legal, and customer teams to keep onboarding and support aligned and running smoothly
• identify recurring issues and escalate insights to improve product, processes, and user education
• develop a deep understanding of ESOPs and equity to support users and contribute to legal operations

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Customer Support & Knowledge Management

• Respond to customer inquiries from participants, operators, and founders
• Maintain and improve our knowledge base, FAQs, and user guides to reduce repetitive questions
• Identify gaps in user education and implement solutions (e.g., tutorials, documentation, automation)
• Work closely with different teams (legal, product, customer) to escalate complex issues when needed

Product & Technical support

• Help users troubleshoot technical issues such as login problems, access errors, and system behaviors
• Use basic developer tools (JS console, cookies, request/response) to diagnose issues
• Work with our product team to report bugs and suggest product improvements based on user feedback

Legal & ESOP guidance

• Learn the fundamentals of ESOPs and equity compensation to help users understand their plans
• Assist users in reading and interpreting legal documents (training will be provided)
• Make minor modifications to documentation where needed
• Escalate legal questions to our legal team when necessary

Project Coordination

• Oversee onboarding projects involving historical data imports, making sure all stakeholders (clients, legal, product team) are aligned
• Support smooth coordination between different teams for projects that impact multiple stakeholders

Process Improvement & Automation

• Identify repetitive support tasks and suggest automation (e.g., self-service tools, improved workflows)
• Continuously look for ways to improve how users interact with ELP and get the answers they need

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Our ideal candidate has:

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Must-have Skills & Traits

• proactive and self-sufficient approach – you look for ways to improve things without waiting for direction
• clear communication skills – able to explain complex concepts in simple terms to different audiences
• strong organization and reliability – you make sure tasks are done on time and projects stay on track
• basic technical aptitude – comfortable with Excel formulas, pivot tables, and basic debugging (or eager to learn)
• curiosity and adaptability – excited to dive into ESOPs and equity compensation
• natural problem-solver – enjoys tackling legal, technical, or customer-related challenges
• shares our values 

Nice-to-have Skills

• previous experience in customer support, legal operations, or technical support
• familiarity with ESOPs, startup equity, or corporate legal documentation
• experience improving knowledge bases, documentation, or self-service tools
• background in finance, law, or compliance (helpful but not required)

This is what we offer in return:

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Training & Onboarding

• You’ll receive structured training on ESOPs, customer support tools, and troubleshooting workflows

Expert Guidance

• direct access to product, legal, and customer leads who will help with escalation and complex cases

Competitive Compensation

• a competitive salary aligned with your experience
• a notebook and a mobile device

Professional Growth

• direct collaboration with a forward-thinking leadership team
• a personal coach to support your professional and personal development

Work Environment

• flexible working options: work remotely or from our office in Bratislava
• a dynamic, collaborative culture where innovation thrives

Time Off & Balance

• generous vacation allowance to recharge
• additional sick days to support your well-being

Exciting Impact

• work at the crossroads of technology, law, and entrepreneurship
• help startups and scaleups succeed with tools and services